You can create a group, add the role to that group, and then add members to the group. It’s simple—but you cannot add any role to snc_internal.
Never, ever assign a role directly to a user."
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08-14-2025 01:50 PM
i have one requirement where i want to assign one more role just like snc_internal when the user logs in for the first time. How can i achive that?
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08-14-2025 02:11 PM
Hi @manirathore
Yes, snc_internal is something like a base/core role that stands alone and is assigned to a user when you create any new user
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748329
- Newly created users are automatically assigned the snc_internal role when they first attempt to log in to the instance, unless they have been explicitly assigned the snc_external role.
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08-14-2025 02:17 PM
So how can i achieve the functionality where i have to give one more role to the snc_internal users
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08-14-2025 02:21 PM
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08-14-2025 02:25 PM
That will be a manual effort. But my requirement is, when the user logs in, he should get one more role with snc_internal.
