Dr Atul - LNG
Tera Patron

‎08-14-2025 02:11 PM

Hi @manirathore 

 

Yes, snc_internal is something like a base/core role that stands alone and is assigned to a user when you create any new user

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748329

  • Newly created users are automatically assigned the snc_internal role when they first attempt to log in to the instance, unless they have been explicitly assigned the snc_external role.
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manirathore
Tera Contributor
In response to Dr Atul - LNG

‎08-14-2025 02:17 PM

So how can i achieve the functionality where i have to give one more role to the snc_internal users

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Dr Atul - LNG
Tera Patron
In response to manirathore

‎08-14-2025 02:21 PM

You can create a group, add the role to that group, and then add members to the group. It’s simple—but you cannot add any role to snc_internal.

Never, ever assign a role directly to a user."

 
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manirathore
Tera Contributor
In response to Dr Atul - LNG

‎08-14-2025 02:25 PM

That will be a manual effort. But my requirement is, when the user logs in, he should get one more role with snc_internal.

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Dr Atul - LNG
Tera Patron
In response to manirathore

‎08-14-2025 02:27 PM

Okay, so what role do you want to assign? And is it for all users who log in? If yes, then create a Flow and add a condition to check if it’s their first login. Assign the role by adding the user to a group, and from there the user will get the role."

 

https://www.servicenow.com/community/developer-forum/how-do-i-add-a-user-to-a-role-in-flow-designer/...

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