Ravi Gaurav
Giga Sage

β€Ž08-22-2025 08:27 AM

Hi @Sprankle 

 

Fix Options

Option 1: Use onDisplay Business Rule directly for section visibility

Instead of passing only a flag to scratchpad, you can directly push a UI Policy / setSectionDisplay logic inside the onLoad script but controlled by g_scratchpad (ensuring it’s always available on first load).

Update Display BR like this:

 

 
(function executeRule(current, g_scratchpad)
{
var rpSysId = gs.getProperty('port');
var gr = new GlideRecord("sc_item_produced_record");
gr.addQuery("task", current.sys_id);
gr.query();
g_scratchpad.showSelfTab = false;
if (gr.next() && gr.producer == rpSysId)
{
g_scratchpad.showSelfTab = true;
}
})(current, g_scratchpad);

 

Then your Client Script remains:

 

 
if (g_scratchpad.showSelfTab)
{
g_form.setSectionDisplay('self_', true);
// show
} else
{
g_form.setSectionDisplay('self_', false);
// hide
}

This ensures the scratchpad flag is always ready on first load.

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Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

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