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08-28-2025 07:32 AM
it should work fine.
Did you check my other points?
1) the assigned to user should be active and not locked out
2) that user should have notification preferences enabled in Next Experience
3) that user should have email field populated in sys_user record
Try adding your user profile in Who will receive and see if it works
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader