Redirect Button to Service Catalog in the SOW

ItsLarry
Tera Contributor

‎08-29-2025 06:44 AM

Hi Community,

 

Would like some help with my requirement.

 

The requirement in question, is to redirect the URL of the 'New' Button in the Service Operations Workspace to the Service Catalog. 

ItsLarry_0-1756475073022.png

 

ItsLarry_1-1756475073006.png

 

 

 Things I have tried but hasn't worked:

UI Actions, found a 'New' record but it affects the button when a request record is open and not the New button on the request table list view.

Action Assignments, here I found the actual button but was not able to get it to work. As the table was Global so it ended up changing the button for all the other 'New' buttons.

 

Appreciate the help!

0 Helpfuls

Dr Atul - LNG
Tera Patron

‎08-29-2025 06:53 AM

Hi @ItsLarry 

This is the expected behavior because requests are raised by ITIL users in the backend. If the user is an ITIL user, there’s no need to go to the portal—they can use the same place directly. Also, Workspaces are not a one-stop shop, so this behavior is expected.

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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Ankur Bawiskar
Tera Patron

‎08-29-2025 07:07 AM

@ItsLarry 

check this

Adding a Record Producer or Catalog Item button to the list view in Agent Workspace List Action 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

ItsLarry
Tera Contributor
In response to Ankur Bawiskar

‎08-29-2025 07:31 AM

Unfortunately, the solution in the article did not work

0 Helpfuls

Ankur Bawiskar
Tera Patron
In response to ItsLarry

‎08-29-2025 08:26 AM

@ItsLarry 

I believe it requires some extra customization and that article seems for older release.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls