Redirect Button to Service Catalog in the SOW

[ItsLarry]

Hi Community,

Would like some help with my requirement.

The requirement in question, is to redirect the URL of the 'New' Button in the Service Operations Workspace to the Service Catalog. 

 

 Things I have tried but hasn't worked:

UI Actions, found a 'New' record but it affects the button when a request record is open and not the New button on the request table list view.

Action Assignments, here I found the actual button but was not able to get it to work. As the table was Global so it ended up changing the button for all the other 'New' buttons.

Appreciate the help!

[Dr Atul G- LNG]

Hi @ItsLarry 

This is the expected behavior because requests are raised by ITIL users in the backend. If the user is an ITIL user, there’s no need to go to the portal—they can use the same place directly. Also, Workspaces are not a one-stop shop, so this behavior is expected.

[Ankur Bawiskar]

@ItsLarry 

check this

Adding a Record Producer or Catalog Item button to the list view in Agent Workspace List Action 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ItsLarry]

Unfortunately, the solution in the article did not work

[Ankur Bawiskar]

@ItsLarry 

I believe it requires some extra customization and that article seems for older release.

If my response helped please mark it correct and close the thread so that it benefits future readers.