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09-02-2025 06:55 AM
Hi @sagarcbanou
1. Why you only see “Group Name”
- A reference field always points to a single record in a table.
- By default, ServiceNow displays the Display Value of the reference table.
- For sys_user_group, the Display Value is name. That’s why your filter shows Group Name.
2. What you can do
If you want the filter to use Tower instead of Name:
Change Display Value of sys_user_group
- Go to System Definition > Tables, open sys_user_group.
- Change the Display Value from name → u_tower.
Be careful — this impacts everywhere in the platform where Group is referenced (forms, lists, filters, reporting, dashboards). Usually not recommended unless you want Tower to always be the primary identifier.
If this response was helpful, please mark it as Helpful and, if applicable, as Correct, this helps other users find accurate and useful information more easily.
