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09-04-2025 07:03 AM
Hi @dev_S,
investigate your search profiles and portal configuration.
Perhaps there's something that only specific articles are displayed (either category or anything else)... not much to tell you from this point of view. screenshot doesn't show anything and the description seems to be more complex then read and answer 😕
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09-04-2025 08:11 AM
Hi @glideFather ,
Thank you for the reply will check.
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09-04-2025 12:16 PM
@dev_S let me know if you discovered something
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09-04-2025 11:19 PM
Hi @glideFather
Still struggling to find the cause for the issue compared with other templates and configurations but did not help.
Thank you
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09-25-2025 09:25 AM
Hi @glideFather ,
Found the solution for the issue as there are no records available for the kb_template_faq , kb_template_how_to , kb_template_what_is templates in the "sys_ui_list" table, so I have created a records for each table with index view as mentioned in the screenshot.
This solved the issue.
Thanks
