KBs short description not showing in Employee center search exact match

[dev_S]

Hi Team,

I have a issue when KB articles are searched in Employee center with KB numbers the short descriptions are not showing for few articles in the Exact Match as showing in the attached screenshots. The issue is with the articles that are created using kb_template_faq , kb_template_how_to , kb_template_what_is templates.

For few articles the short description is showing as expected that are created with other templates.

Can anyone help me to understand what is the cause for this and how to fix the issue.

Thanks In Advance

[dev_S]

Hi @GlideFather

Still struggling to find the cause for the issue compared with other templates and configurations but did not help.
Thank you

[dev_S · Accepted solution]

Hi @GlideFather ,

Found the solution for the issue as there are no records available for the kb_template_faq , kb_template_how_to , kb_template_what_is templates in the "sys_ui_list" table, so I have created a records for each table with index view as mentioned in the screenshot.
This solved the issue.

Thanks

[GlideFather]

@dev_S wow great job! then mark your own answer above as solution to close this thread 💪