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09-12-2025 09:27 AM
Either I am not understanding your recommendation, or I wasn't clear (or you misunderstood) my requirements. So let me try to explain it a different way.
Note that steps 3 and 5 are automated, and only take about one minute to run. Here is what I want to happen:
1. If they click "Withdraw" request before the second Aprpoval is completed, it can just close out the RITM (and make it inactive). So it acts like a normal "Cancel request" in this scenario.
2. If they click "Wirhdraw" request while the request is in that 31 day period (during the "Active Access Period"), it needs to not wait 31 days and IMMEDIATELY remove their access, then close.
I hope that clarifies things.
I thought I could amend the "Wait For" step that is waiting 31 days to say either way for 31 days OR wait until State changes to "Withdrawn", but that would only address situation #2 above, and not the situation where they click "Withdraw Request" before both Approvals are complete (where access has not been granted yet, so they can simply just close the RITM immediately).