ACL said '= false RULE = Evaluated from cache'.
ServiceNow always evaluates OTB ACL records first, so we added a custom role to this OTB record.
In this record, 'Requires role' is set to 'sn_problem_read'.
(I understand what it means to add something to an existing ACL design. Probably.)
However, the ACL rule was rejected due to an unknown error.
I felt that ACL was not being properly evaluated.
Does anyone have any information about this message?
Unfortunately, 'cache.do' didn't have any particular meaning.
