Hi @NeethuB
It looks like some UI policy is running in the background and clearing the field. Try accessing it in the native view β if the issue persists, itβs likely due to a UI policy or Business Rule.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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