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10-30-2025 01:48 PM - edited 10-30-2025 01:54 PM
So I guess our only solution now is to glide.sc.va.render_type.legacy = true....Not ideal...That stops the inline filling out of a request form directly in the agent which is useful for Microsoft Teams integration among other places.
I am not sure why ServiceNow would, by default, would open a "Request this item" link to a Catalog Item in the Virtual Agent in some Virtual Agent catalog window/tab as opposed to just opening the actual catalog item request form in the active default Portal. Seems like they created more work for themselves without needing to.
Please mark this response as correct and/or helpful if it assisted you with your question.
Steven