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01-05-2026 12:58 AM
Hi,
from Hi-case we understood that this is product defect. (Zurich Patch 4). It will be solved in future release.
Workaround to fix this issue ->
1. Open https://.service-now.com/sys_ux_form_action_layout_list.do?sysparm_query=nameSTARTSWITHKnowledge%20Center%20Actions&sysparm_view=
2. Set the order field to 100