Hi
so Location is a venue for us.  So in the example above Location: 5143 - the 5143 is a Location ID that I have in our Location table
Ideally, I need the parse to get that variable, then the flow can look up the location ID in the location table and fetch me the main email for the site, managers name etc.

On he UI action option, yes. We have a templated email that goes out to the site.

Right now the process is 

1. Alert comes into a Teams channel
2. We created a catalog item that the Help Desk uses
   1. They enter the site ID, the form pulls the relevant information needed
3. This form creates and incident record
4. Then emails the site
5. Does a loop until the site emails back
6. Help Desk follows up
7. Closes incident
8. This sends a confirmation back to the team that opened the Teams alert

Ideally we want the alert to go right into SN, and SN automates the rest.