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03-03-2026 11:26 PM
the reason it's not working is you are querying but not going to the actual record with next() method
update() method will create a dummy record if it's used directly
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader