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3 weeks ago - last edited 3 weeks ago
Hi @ServiceNow Use6 ,
OOB autoclose setting in place for all incidents excepts Major incidents. It is expected feature.
Check if your incidents are major incidents which is not moving from resolved to closed.
Apply small customization as per your requirement move those major incidents from RESOLVED to CLOSED.
refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785420
(Major incidents are not CLOSED by the system even after 7 days)
