Re: Resolved active incidents

Tanushree Maiti · ‎03-13-2026

Check if OOB component has been customized in your instance for INC auto-closure.

For auto-closure OOB component details:

Refer:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

I will recommend you to log a case to ServiceNow, if it is OOB and take ServiceNow support help .

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti