Tanushree Maiti
Tera Patron
In response to Atchutaram

‎04-11-2026 02:08 AM

Hi @Atchutaram 

 

Now check when Sla reaches to 50 %, whether assigned to is getting email ( in pdi/sub-prod , check in sys_email.list)

 

OOB , event is getting triggered from flow

Screenshot 2026-04-11 143512.png

Then first notification with param1 , should trigger.

TanushreeMaiti_0-1775898485539.png

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls