How to modify the Business Elapsed Time in the SLAs
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05-06-2026 05:22 AM
Hello Everyone,
Currently for one of the Resolution SLA is calculating the Business Elapsed Time as 24 Hrs is equal to 3Days(i.e., 8*3)=1Day, but my requirement is i need to show 8Hrs ie equal to 1Day.
Please let me know where i can modify to acheive this.
Thanks in Advance!!
