Hi @GlennS, @Les1,

Install App id: "sn_sow_itsm_cont" to enable the Incident and Request Modules.

SOW ITSM Advanced Applications (Change, Problem, Major Incident Management (MIM), On-Call Scheduling, Walk-up Experience)

Install App ID: "sn_sow_itsm_adv_ct" to enable the Change and Problem modules.

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Regards