how to control a reference field display value

Alon Grod
Tera Expert

Hi,

I have the OOB field 'supplier' on sn_slm_case table which is reference to sn_fin_supplier table.

I change the display value on the sn_fin_supplier table from 'legal name' field to 'number' fields (display = true)

 

When I populate the supplier field i still see the legal name and not the number, any idea why?

AlonGrod_0-1783491772946.png

 



yashkamde
Mega Sage

Hello @Alon Grod ,

 

check for the attributes of legal name field (if it is overriding) :

Screenshot 2026-07-08 121058.png

 

If my response helped mark as helpful and accept the solution.

Ehab Pilloor
Mega Sage

Hi @Alon Grod,

 

Please check if Legal name has Display attribute and checkbox enabled. Disable them.

 

Regards,

Ehab Pilloor

Ankur Bawiskar
Tera Patron

@Alon Grod 

legal name field is from top table "sn_fin_organization" and not from "sn_fin_supplier"

sn_fin_supplier extends sn_fin_organization

Also there is an OOTB dictionary override on legal name field of "sn_fin_organization" table which sets Legal name as Display=true for "sn_fin_supplier"

1) Delete that Dictionary override record from related list i.e. below image

AnkurBawiskar_0-1783496489849.png

2) Then mark Number field on "sn_fin_supplier" as Display=True

AnkurBawiskar_1-1783496541686.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

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Tanushree Maiti
Tera Patron

Hi @Alon Grod 

 

Just a recommendation: Please perform an impact analysis before changing Display = true for any table, especially an OOB table.

 

 

It may have resolved your specific use case, but the same table could be used in several other use cases. Changing this setting could unexpectedly alter the behavior for other users and potentially have a negative impact on the overall user experience. It's always a good idea to assess the broader impact before making such changes.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti