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3 weeks ago
Hi,
I have the OOB field 'supplier' on sn_slm_case table which is reference to sn_fin_supplier table.
I change the display value on the sn_fin_supplier table from 'legal name' field to 'number' fields (display = true)
When I populate the supplier field i still see the legal name and not the number, any idea why?
Solved! Go to Solution.
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3 weeks ago
Hello @Alon Grod ,
check for the attributes of legal name field (if it is overriding) :
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3 weeks ago
Hi @Alon Grod,
Please check if Legal name has Display attribute and checkbox enabled. Disable them.
Regards,
Ehab Pilloor
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3 weeks ago
legal name field is from top table "sn_fin_organization" and not from "sn_fin_supplier"
sn_fin_supplier extends sn_fin_organization
Also there is an OOTB dictionary override on legal name field of "sn_fin_organization" table which sets Legal name as Display=true for "sn_fin_supplier"
1) Delete that Dictionary override record from related list i.e. below image
2) Then mark Number field on "sn_fin_supplier" as Display=True
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hi @Alon Grod
Just a recommendation: Please perform an impact analysis before changing Display = true for any table, especially an OOB table.
It may have resolved your specific use case, but the same table could be used in several other use cases. Changing this setting could unexpectedly alter the behavior for other users and potentially have a negative impact on the overall user experience. It's always a good idea to assess the broader impact before making such changes.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti