how to control a reference field display value

Alon Grod
Tera Expert

Hi,

I have the OOB field 'supplier' on sn_slm_case table which is reference to sn_fin_supplier table.

I change the display value on the sn_fin_supplier table from 'legal name' field to 'number' fields (display = true)

 

When I populate the supplier field i still see the legal name and not the number, any idea why?

AlonGrod_0-1783491772946.png

 



3 REPLIES 3

yashkamde
Mega Sage

Hello @Alon Grod ,

 

check for the attributes of legal name field (if it is overriding) :

Screenshot 2026-07-08 121058.png

 

If my response helped mark as helpful and accept the solution.

Ehab Pilloor
Mega Sage

Hi @Alon Grod,

 

Please check if Legal name has Display attribute and checkbox enabled. Disable them.

 

Regards,

Ehab Pilloor

Ankur Bawiskar
Tera Patron

@Alon Grod 

legal name field is from top table "sn_fin_organization" and not from "sn_fin_supplier"

sn_fin_supplier extends sn_fin_organization

Also there is an OOTB dictionary override on legal name field of "sn_fin_organization" table which sets Legal name as Display=true for "sn_fin_supplier"

1) Delete that Dictionary override record from related list i.e. below image

AnkurBawiskar_0-1783496489849.png

2) Then mark Number field on "sn_fin_supplier" as Display=True

AnkurBawiskar_1-1783496541686.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader