Certify button not working after duplicating Certification Review panel

shruti758865 · 3 weeks ago

Hi all,

In CMDB Workspace, I duplicated the "Certify fields" panel (the one that opens when you click Review Records in Certification Review) so I could hide the Fail button for some users.

After duplicating, the Certify button in that panel just stops working — no error, nothing happens when clicked. I even tried a fresh duplicate with no changes at all, and it still doesn't work. The Certify button outside the panel (on the main list) works fine.

Checked the browser console and network tab — clicking Certify doesn't send any request to the server at all.

Has anyone seen this before? Is there a way to duplicate this panel without breaking Certify?

Thanks!

Its_Sagnic · 3 weeks ago

Hi @shruti758865 ,

Yes, this is actually a known behavior in
UI Builder / Workspace component duplication, especially with OOTB CMDB Workspace components.

What is happening?

The "Certify fields" panel that opens from Review Records is not just a visual component. The Certify button is usually wired to:

A client action
A data resource
An event handler
A workspace action configuration
Context-specific component bindings

When you duplicate the panel, the UI is copied, but the internal event bindings often are not automatically remapped.

Regards,

Sagnic

shruti758865 · 3 weeks ago

Hi @Its_Sagnic
Thanks for confirming.

Do you know of a way to manually remap those bindings after duplicating (e.g., relinking the client script/event handler to the new page's data resource), or is a HI ticket the only real path forward here?

Appreciate the help!