Assign task based on shift
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4 hours ago
Hi All
I am using an On-Call schedule and Trigger Rule with On-Call: Assign workflow for P1 incidents.
Currently, all P1 incidents are assigned to the Primary On-Call user.
My requirement is:
- Assign incidents only to users on the active shift.
- Distribute incidents among shift members (round robin).
- Do not assign all incidents to the same primary user.
Is this possible using On-Call Scheduling or is additional configuration required?
