Hi @AkshitG90438384 

Could you please explain why  “Close” or “Request Approval” is not required for your SAP  business

For a Change Request in ServiceNow, the “Close” or “Request Approval” UI actions are typically required to control the change lifecycle and ensure proper governance.

Does it mean for  "assignment group is SAP and the logged in user is not Angela" - OOB governance set up not needed?

 Also plz  check this KB for troubleshooting the issue : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1811593