Subject: Personal Developer Instance dev203403 Offline – 502 Bad Gateway
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39m ago
Hi ServiceNow Developer Support Team,
My Personal Developer Instance (dev203403, Australia release) is currently showing Offline in the Developer Portal.
When accessing the instance or ServiceNow Studio, I receive a 502 Bad Gateway (snow_adc) error.
I have refreshed the instance status and checked the Actions menu, but there is no Start/Wake option available.
I have an existing Cyber GRC STRA scoped application with significant development work and Build Agent checkpoints that I need to preserve.
Could you please investigate the instance availability and advise how to restore access without resetting or losing existing application data?
Thank you.
