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05-21-2019 01:02 PM
hit the wrong button.
I was able to get it working by moving the need_computer field to the sc_task table, then setting a system UI Policy to only show it on the one task, and another to make it mandatory on close. Then I added a workflow if script to route the ticket accordingly.
The problem was the fields I needed to base this on were not available through the request catalog ui policy.
Thank you for your assistance!