Hi Anita,

A simpler way to translate the HTML would be to user ServiceNow's built-in message functionality.

In many places in ServiceNow you show a translated message by using dollar curly brackets ${ your text here }. So instead of trying to translate text in the HTML option (which doesn't work because it is stored in a JSON field) you wrap your text in dollar curly brackets, and translate it through System Localization > Messages.

For example, if you have a very simple HTML code today, that you entered in your "HTML" widget instance:

<p>Welcome</p>

<p>Add your comment</p>

You would translate it by using the same widget instance and just change the code to:

<p>${Welcome}</p>

<p>${Add your comment}</p>

And then make sure there are translations in System Localization > Messages for each separate message: