Hi Kannan,

Yes, you are right, in my instance i found that only users with knowledge role can create articles:

So, i gave knowledge role to that particular person and tested again, Knowledge article got created 🙂

I feel issue is almost resolved and learned so many things from you.

I will do a final testing now with different users and scenarios as my instance is domain separated.

After my final testing i will mark your answer as correct!!

Thank you so much for so quick responses.

Regards,

Shikha Khanna