Hi Colin,

No problem, and where are you located...

It should be easy enough to adapt to use a user reference field instead of the current user.   It would vary depending on whether you are talking about Incidents (caller_id) or Requests (requested_for).   The simplest would be to setup a BR on each table ([incident], [sc_request], etc.)... You could setup the BR on [task] instead, however you would have to check the task type to account for the differences in the user reference field names.

Using Incidents as an example, the only change needs to occur in which user to use when drilling down to a company ID.   I've bolded the change in this script (for Requests, change this to current.requested_for.company.sys_id😞

Table: [incident]

When: Before (Insert)

//Get all company users who have opted-in to receive such notices

var addUsers = new GlideRecord('sys_user');

addUsers.addQuery('u_opt_in_notify=true^company=' + current.caller_id.company.sys_id);

addUsers.query();

//Build the watch list as a comma separated string of sys_ids

var watchList = "";

var sep = "";

while(addUsers.next()){

        watchList += sep + addUsers.sys_id;

        sep = ",";      

}

//Populate the watch list on the current INC record

current.watch_list = watchList;

Good luck,

-Brian