Hi Abhishek,

I am sorry but I am completely lost here...:(

I have this business requirement:

I only need editable fields (write) for member of incidents' assignment group once the assignment group is the group whrere logged in person is a member of.

This works - made by below ACl, as per second print screen all fields are greyed out, if there was appropriate assignment group entered all fields would be editable.

What is need is to make Work notes, Additional Comments, Watch Lists, Work Notes list editable even if correct assignment group is NOT entered.

I tried to simply add other ACLs  like incident.watch_list etc. just having the role of itil (the only condition) but it does not work.

No idea how to do this simply loooking task...

It seems no conflicting ACLs are in place.

Appreciate your help,

Milan