I want to further customize the duration field in the Service Center "Portal" as well as the NOW Platform back-end field.
Out of the box, the duration variable and field type has four columns, Day, Hours, Minutes and Seconds.
I discovered how to remove the Days column in this article: "Duration Field Display" using the max_unit=hours attribute.
https://community.servicenow.com/community?id=community_question&sys_id=a92ee7eddb57abc02e8c2183ca96...
Looks good so far. Here's what I got so far.
Business owner wants me to remove minute and seconds. The article doesn't explain how to remove those columns.
This article explains how to set max_unit, but doesn't explain how to remove the preceding columns.
How do I configure the duration field variable to only show Hours?
Variable:
Field Dictionary:
