Hi,

I can understand your point to a degree, but honestly how long have you been using ServiceNow and are just now coming across the need for this and posting about it? Most likely awhile. Not really excusing them, but there's rule base and other features baked in to the order guide to access those values and do 'x'.

If you need to access them in the order guide script to then determine another action, then you have the method described above, that we spoke about, or you could use the current guide serial, but the issue there is that you'd still need to know what variables are what and what each value is. The method we talked about above, fills that in for you and helps walk it along.

You'd still need to query the cart, parse the serial, know the variable sys_id, know what the variable value is (if sys_id - i.e. reference field), etc. So still some work either way. If anything, going through the current guide serial is harder to do and would require far more code.

Once the order guide is completely submitted, fyi, you lose the cart record (just throwing this out there in case others were hoping this was some permanent thing).

Please mark reply as Helpful, if applicable. Thanks!