Hi @Clement Dos Santos ,

Please go through following links, Mark my answer as correct if that helps.

https://community.servicenow.com/community?id=community_question&sys_id=2dc80b61db5cdbc01dcaf3231f96196c

https://community.servicenow.com/community?id=community_question&sys_id=36338be1dbd8dbc01dcaf3231f961954

https://community.servicenow.com/community?id=community_question&sys_id=941cc185db179f400be6a345ca961954

Regards