Hello,

It's not really necessary or appropriate to state in your question topic about "points easy", "medium points", etc. Your question topic itself is what helps drive responses and is important, not baiting in point chasers.

For some reason, you've developed a habit of doing this as it's in almost all of your question posts.

If it's easy, then in theory you could search and work on the result. It's a bit confusing how you're having the issue, but then gauging and telling the Community that it's "easy points".

Besides all that, it's recommended to review this article for assistance: https://community.servicenow.com/community?id=community_article&sys_id=243449861be230d017d162c4bd4bc...