07-08-2021 02:02 AM
You should verify if any of the values in form are modified or not, if yes then clear the value.
check below links
https://servicenowguru.com/scripting/business-rules-scripting/checking-modified-fields-script/
https://community.servicenow.com/community?id=community_article&sys_id=935c6aa1dbd0dbc01dcaf3231f961...
