Voona Rohila
Tera Patron

‎07-08-2021 01:45 AM

Hi , Try this in your UI Action code

function saveDesc() {
    var desc = g_form.getValue('description');
    g_form.setValue('description', desc);
    gsftSubmit(null, g_form.getFormElement(), 'save_dec'); 
}
if(typeof window == 'undefined')
runBusRuleCode();

//Server-side function
function runBusRuleCode(){
current.update();
gs.addInfoMessage('You did it!'); //testing
action.setRedirectURL(current);
}
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ChaitanyaKanuri
Tera Expert

‎07-08-2021 10:35 PM

I got the solution,

Instead looking for client side solution we can do it via server scripting via GlideRecord.

current.update is updating all the fields. so using below code we can get the solution.

var gr = new GlideRecord('incident');
gr.addQuery('sys_id',current.sys_id);
gr.query();
while(gr.next()) {
gr.description = current.description;
gr.update();
} 
action.setRedirectURL(current);

 

View solution in original post

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Abhilash Janga1
ServiceNow Employee
In response to ChaitanyaKanuri

‎05-30-2022 06:15 AM

this is not working with Additional Comments (Journal Input) type field on my form.

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Abhilash Janga1
ServiceNow Employee
In response to ChaitanyaKanuri

‎05-30-2022 06:16 AM

I want to update Additional Comments field only with current additional comments field value

 

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