Hi @Sagar Pagar ,

thank you for your return I tried with assignment rule I specified the table after I put the conditions and I added the group to which sent the incident when I test once I choose the conditions the environment and category in the assignment group field the desired group is not displayed and also when I save the group does not change I don't know is it because there are client scripts and business rules on the environment field to send the incident to specific groups

Hello FDeveloper

You can explore the Flow Designer which is no scripting and reusable component 

Try That it will be a Learning for You 

Reg

Hemant Kumar Ch 

hi @Swapnil Shirsikar ,

thank you for your return I tried with assignment rule I specified the table after I put the conditions and I added the group to which sent the incident when I test once I choose the conditions the environment and category in the assignment group field the desired group is not displayed and also when I save the group does not change I don't know is it because there are client scripts and business rules on the environment field to send the incident to specific groups

Hope this Helps.

Assignment Rules

Please mark helpful/correct if you are ok!

Thanks,
Saji