Hello Lars,

Really sorry for asking the question again.

I want to map this variable via script include or BR.   producer(current.work_notes = ("[code]" + producer.html_output + "[/code]" );) won't work there.

I tried below code in the script include didn't work

var html_output=this.getParameter('sysparm_html_output');

var inc= new GlideRecord('incident');

  inc.initialize();

inc.work_notes=html_output;

I tried below code   in the before insert business rule it also didn't worked

current.work_notes = ("[code]" + current.html_output + "[/code]" );