Hi there, thanks for your response.

That unfortunately does not work in a scoped UI Page.

I managed to get it to work properly the following way:

<g:evaluate object="true" jelly="true">
		var so = RP.getWindowProperties().sOfferingSysId; //cant use get here
		var gr = new GlideRecord("problem");
		//gr.addQuery('active','true');
		gr.addQuery('service_offering', so); use our preference in query
		gr.query();
		gr;
</g:evaluate>