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02-03-2016 12:53 PM
Hi Kris,
Have you checked if there is any script which is doing this. You can check for list control.
Configuring Lists - ServiceNow Wiki
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02-03-2016 01:22 PM
Kris,
Check the UI actions on sysapproval_Approver table
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02-03-2016 02:09 PM
Let me clarify this a bit, it is not just approval that is not showing up in the context menu related lists......we are not able to get ANY context menu to show up while in the Change Request related lists.
As you can see in my Screen shots above, it works when I am in the users approvals page, but if I go in to the change request I don't get any context menu other than the browsers standard menu
We have looked the UI actions and the list controls as well and didnt see any issues in there.
I want to also note that we are upgrading from Calgary to Fuji and the context menus worked fine in Calgary, but after the upgrade they are not working as they had.
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02-03-2016 02:35 PM
Kris,
Ahh I see that now, check the browser console log for errors there might an error which is blocking this.
check the error after the form loads
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02-04-2016 07:13 AM
We checked the browser console log and noticed a UI Policy script that was using current.state go get some information about the change (this part was broken) so the rest of the script was not running. After adjusting it to g_form.getValue('state') the context menu related list is back and working as intended.
Thank you all for the help in chasing this down!
