Right Click approval question

Community Alums
Not applicable

I have an issue with the right click approval context menu.

When I am in the "My Approvals" area for the users (She is ITIL users) the right click approval context menu is fine:

RC App 1.png

If I drill down in to a change where her approval is needed, the right click approval context is no longer available:

RC App 2.png

Is this something that is limited by an ACL? We have been banging our heads trying to figure out what the issue might be, but have come up empty handed thus far.

Thanks in advance

1 ACCEPTED SOLUTION

Community Alums
Not applicable

We checked the browser console log and noticed a UI Policy script that was using current.state go get some information about the change (this part was broken) so the rest of the script was not running. After adjusting it to g_form.getValue('state') the context menu related list is back and working as intended.




Thank you all for the help in chasing this down!


View solution in original post

5 REPLIES 5

Community Alums
Not applicable

We checked the browser console log and noticed a UI Policy script that was using current.state go get some information about the change (this part was broken) so the rest of the script was not running. After adjusting it to g_form.getValue('state') the context menu related list is back and working as intended.




Thank you all for the help in chasing this down!