Hi Tom,

I think I misunderstood your question originally. The Email Filters are good if you want a black list, but (after re-reading your post) it sounds like you actually want to white list your own domain(s) and ignore everything else.

I think Jessica is on the right path. We do something similar for a couple of our inbound actions. In the condition field of your inbound action you could put something like this:

email.from.toLowerCase().indexOf('@mycompany.com') > -1

Then the inbound action would create incidents for email addresses that match your domain, but will ignore everything else.

You could add OR operators if you want to have additional domains:

email.from.toLowerCase().indexOf('@mycompany1.com') > -1 || email.from.toLowerCase().indexOf('@mycompany2.com') > -1

If you have a large list of domains to white list, then you might want to consider Mike's solution.