Inbound Action: email.body_text and HTML

Jamsta1912
Tera Guru

Hello all,

I have an inbound email action set up against the incident table.

I'm populating the 'description' field using this:

current.description = email.body_text;

Standard so far, and I have a number of other inbound actions doing the same thing.

However, in this particular case the description field is being populated with the raw HTML of the inbound email, rather than just the actual text.

Any suggestions on why this might be happening?

Jamie.