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09-26-2016 03:54 PM
Hi Edwin
I did with a similar approach, but add a schedule so whenever the business rule schedule the event on the next second, it will automatically go to the start of next business day
Having the business rule in there means you can specify exceptions for high priority incidents to be sent outside of business hours as well
- Event to trigger notification
- Notification
- Schedule for business hour
- Business rule to trigger event based on the business hour schedule