How to send an email notiffication to assigned to based on Follow up date in flow designer

Bala13
Kilo Guru

HI,

In demand module, we have a Follow up field which is Date type. When the state is set as "Awaiting" then Follow up date will be visible on the form. Then user will be picking up the follow up date.

Then, we have a flow designer to send the notification on follow up date to Assigned to user. If the assigned to is empty, then email notification should be triggred to Assignment group.

Issue is, email notification is not getting triggered. Please help me with this.

 

find_real_file.png

 

find_real_file.png

find_real_file.png

find_real_file.png

find_real_file.png

 

find_real_file.png

find_real_file.png

 

Please help me with the request above and do the needful.

 

 

 

 

 

Jason123
Tera Contributor

That looks way too complicated. Try running the Flow daily and then performing a lookup on the Demand Table with the conditions: Follow-up Date = Today, etc

 

See 00:33 of the video below for an example:

 

https://www.youtube.com/watch?v=wGQPuod7kP0

SUPER agreed.

Bala13
Kilo Guru

@Ankur Bawiskar 

 

Hi Ankur, could you please help me how to achieve the above request using flow designer.

 

Thanks

Ankur Bawiskar
Tera Patron

Hi,

Please check the points mentioned by members and try to update the flow

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader