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‎03-20-2022 09:18 AM
HI,
In demand module, we have a Follow up field which is Date type. When the state is set as "Awaiting" then Follow up date will be visible on the form. Then user will be picking up the follow up date.
Then, we have a flow designer to send the notification on follow up date to Assigned to user. If the assigned to is empty, then email notification should be triggred to Assignment group.
Issue is, email notification is not getting triggered. Please help me with this.
Please help me with the request above and do the needful.
Solved! Go to Solution.
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‎03-21-2022 12:08 AM
Hi,
Something like this
1) flow triggers when Follow up field Changes and IS NOT EMPTY
Run trigger -> For each unique change
2) then use Wait for Duration flow logic
3) then use IF activity to check assigned to is empty or not and based on that include assigned to or group in Send email activity
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-20-2022 10:08 AM
That looks way too complicated. Try running the Flow daily and then performing a lookup on the Demand Table with the conditions: Follow-up Date = Today, etc
See 00:33 of the video below for an example:
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‎03-20-2022 10:24 AM
SUPER agreed.
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‎03-20-2022 11:09 PM
Hi Ankur, could you please help me how to achieve the above request using flow designer.
Thanks
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‎03-20-2022 11:25 PM
Hi,
Please check the points mentioned by members and try to update the flow
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader