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12-04-2020 09:14 AM
Super helpful, thanks!
We're using it to track incident.priority but also wanted to stop tracking at incident.state == 'Resolved' vs 'Closed'. This works perfectly.
Here's the script typed out to make it easier for the next person:
//incident.state = Resolved is 6
if (current.state == 6) {
answer = false;
mi.endDuration();
closeMetricDuration(mi.current);
}
function closeMetricDuration(current) {
var gr = new GlideRecord('metric_instance');
gr.addQuery('id', current.sys_id);
gr.addQuery('calculation_complete', false);
gr.addQuery('definition.type', 'field_value_duration');
gr.addQuery('definition.name', 'Incident Priority Duration');
gr.query();
while (gr.next()) {
var definition = new GlideRecord('metric_definition');
definition.get(gr.definition);
var mi = new MetricInstance(definition, current);
mi.endDuration();
}
}