Hi Slava,

I have checked this BR and the ACL applied on the sys_template table. It specifies that the templates are visible to users with either of template_editor, template_editor_group or template_editor_global roles.

The users which I have tested with are containing atleast 2 roles out of the above mentioned. But still these users are not able to view templates for Knowledge (Template --> Apply Template).

Thanks,

Rathika.